Troubleshooting

Please check these before and/or during setup and usage

If you have trouble setting up or using the service, Please contact customer care on Telegram Click me to connect to Customer care Telegram

Must confirm before using various software

The following questions must be confirmed first! It should usually solve most issues.

• I have synchronized the device time to Beijing time!

Current Local Time in Beijing, Beijing Municipality, Chinawww.timeanddate.com

• I've just updated my subscription within the software!

• I have completely set up the corresponding software tutorial

• I do not have any proxy plug-ins installed in my browser or have been uninstalled or turned off

• When I use a non-router device to proxy the Internet, the router proxy software has been turned off

• I have checked that my subscription package has not expired, and the data has not been used up and the account has not been banned!

• I do not have more than one proxy software open at the same time!

• The subscription address I copied and pasted is the same as it appears on the website!

• I have tried to renew the subscription with the proxy software switch turned off!