# Troubleshooting {% hint style="info" %} If you have trouble setting up or using the service, Please contact customer care on Telegram [Click me to connect to Customer care Telegram](https://t.me/buzzkill29) {% endhint %} ## Must confirm before using various software {% hint style="success" %} The following questions must be confirmed first! It should usually solve most issues. {% endhint %} * [x] I have synchronized the device time to Beijing time! {% embed url="" %} * [x] I've just updated my subscription within the software! * [x] I have completely set up the corresponding software tutorial * [x] I do not have any proxy plug-ins installed in my browser or have been uninstalled or turned off * [x] When I use a non-router device to proxy the Internet, the router proxy software has been turned off * [x] I have checked that my subscription package has not expired, and the data has not been used up and the account has not been banned! * [x] I do not have more than one proxy software open at the same time! * [x] The subscription address I copied and pasted is the same as it appears on the website! * [x] I have tried to renew the subscription with the proxy software switch turned off! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.coneapp.top/troubleshooting-and-faqs/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.