# Installation Troubleshooting

## Windows

### App blocked by antivirus or malware prevention software

1. Uninstall the app completely from your system. 
2. Download the app again from our official website. 
3. Pause your antivirus software for an hour or until you restart your computer. 
4. Proceed with the app installation. 
5. Add an exception for the app in your antivirus software.

{% hint style="success" %}
[Click to see how to pause / disable Windows Defender](https://support.microsoft.com/en-us/windows/turn-off-defender-antivirus-protection-in-windows-security-99e6004f-c54c-8509-773c-a4d776b77960#:~:text=Select%20Start%20and%20type%20%22Windows,scans%20will%20continue%20to%20run.)
{% endhint %}

{% hint style="success" %}
[Click to see how to add an exception to Windows Defender](https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26)
{% endhint %}

{% hint style="info" %}
For other antivirus programs, please consult the software documentation.
{% endhint %}


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